Ticketware’s accreditation process ensures that we have been assessed against internationally recognized standard to demonstrate our competence, impartiality and performance capability.

  1. Insurance

    Employers Liability Insurance (£5 million)
    Professional Indemnity Insurance
    Public Liability (£10 million)
  2. Policies

    Health & Safety
    Equality & Diversity
    Data Protection
  3. Professional Standing

    Note in a state of bankruptcy, insolvency, compulsory winding up, receivership, composition with creditors or subject to relevant proceedings
    Has never been convicted of a criminal offence related to business or professional conduct
    Has never been under suspicion or investigation by the Office of Fair Trading
    Has never approached the Office of Fair Trading and made a leniency application
    Has never committed an act of grave misconduct in the course of business
    Has fulfilled obligations related to payment of social security contributions
    Has fulfilled obligations related to payment of taxes
    Has never been guilty of serious misrepresentation in supplying information
    Is in possession of relevant licences or membership of an appropriate organisation where required by law
  4. STAR

    What is STAR
    STAR - the Society of Ticket Agents and Retailers - was formed in 1997 and is the leading self-regulatory body for the entertainment ticketing industry across the United Kingdom, with many of the biggest names in ticketing as members. STAR members include major UK ticket agencies as well as numerous venues and box offices in London and across the country. There are also associate members in other industries (such as travel) where entertainment ticketing forms part of their business and affiliate members who do not sell tickets directly to the public but support STAR's work. You can find the current membership list here.

    What does STAR do?
    STAR operates within guidelines supported by, amongst others, VisitBritain, VisitLondon, the Society of London Theatre and the Office of Fair Trading.
    As well as working with government and other bodies for the benefit both of consumers and the ticketing industry, STAR offers general advice and information on ticket buying and provides a dispute resolution service for customers who have a problem with their purchase from a STAR member.
    In recent years STAR has been at the forefront of cross-industry initiatives to improve consumer confidence and make ticket buying safer, working with the Office of Fair Trading and the Department for Culture, Media and Sport on ways of combating ticket fraud and mis-selling and on the introduction of Model Terms and Conditions of Sale.

    Buying entertainment tickets from a STAR member - in person, by phone or online - enables you to buy with confidence, as all members sign up to STAR's Code of Practice, which requires them to treat customers fairly and make all transactions clear and straightforward.

    Customers buying from a STAR member benefit from
    • A means of differentiating reputable agencies and box offices from potentially less scrupulous ticket sellers
    • The STAR assurance on standards of service and information from members
    • Clear information about where and how to buy entertainment tickets
    • An independent dispute resolution service
  5. PCI DSS

    PCI Data Security Standard (PCI DSS), provides an actionable framework for a robust payment card data security process including prevention, detection and appropriate reaction to security incidents. The PCI DSS is a multifaceted security standard that includes requirements for security management, policies, procedures, network architecture, software design and other critical protective measures. This comprehensive standard is intended to help organizations proactively protect customer account data.
  6. ISO 27001

    SO/IEC 27001 is an Information Security Management System (ISMS) standard from the International Organization for Standardization (ISO) and the International Electrotechnical Commission (IEC). ISO 27001 sets out specific requirements, all of which must be followed, and against which an organisations Information Security Management System (ISMS) can be audited and certified.

    ISO27001 helps organisations create a framework for compliance with many regulatory standards. All UK business must comply with:
    • Telecommunications Regulations Act 1998
    • Data Protection Act 1998
    • Computer Misuse Act 1990
    • The Human Rights Act 1998
    • The Regulation of Investigatory Powers Act 2000
    • The Copyright, Designs and Patent Act 1998
    • The Freedom of Information Act 2000(UK public sector).